Refund policy
Last updated: August 25, 2026
- 30-DAY RETURN WINDOW You may request a return within 30 days of receiving your order. If 30 days have passed since delivery, we regret that we cannot offer a refund or exchange.
- RETURN ELIGIBILITY To be eligible for a return, the item must be:
- Unused, unwashed, and in the same condition you received it.
- In its original packaging (where applicable).
- Accompanied by your order number and a short reason for the return.
For hygiene-sensitive products (such as press-on nails), items must be returned unused with the original packaging fully intact.
- HOW TO START A RETURN Contact us at DanielMoreno7797@hotmail.com with your order number and the reason for return. We will guide you through the next steps. Please do not send any item back before receiving our return instructions.
- DAMAGED OR DEFECTIVE ITEMS If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include a photo of the issue. We will provide a free replacement or a full refund - at no cost to you.
- REFUNDS Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5-10 business days. If you have not received your refund within that period, please contact us at DanielMoreno7797@hotmail.com.
- RETURN SHIPPING Return shipping costs are the customer's responsibility, except in cases where the item arrived damaged, defective, or incorrect (errors on our part).
- NON-RETURNABLE ITEMS The following items cannot be returned:
- Items used, worn, or altered after delivery.
- Items returned without prior authorization.
- Clearance or final-sale items (if marked as such at checkout).
If you have any questions about this policy, please contact us at DanielMoreno7797@hotmail.com.